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In this period of Coronavirus, we cannot guarantee delivery times of shipments, and we reserve the right that orders do not leave our facilities every day for reasons of logic and health.

National shipping

We offer three different shipping options to the peninsula and the Balearic Islands:

  • DHL Express: your order will arrive between 24 and 48 hours after leaving our premises. The shipping cost within the Peninsula is € 7 and to the Balearic Islands € 8.50. This premium service does not use plastic bags and it also allows you to choose your most convenient delivery time; a neighbor can receive the package for you if you are not home; it can be stored during vacations; you can request to pick it up at a collection point, change the shipping address or request a different delivery day.

  • Correos Express: your order will arrive between 24 and 48 hours after leaving our premises. The shipping cost within the Peninsula is € 4,50 and to the Balearic Islands, € 8. This service does not require plastic bags. In addition, it allows you to modify the delivery schedule, change the address (within the same province) and pick up at a post office. With this service, other people such as your doorman or a family member can pick up your order, as long as they sign the delivery receipt. Correos Express goes to your chosen address twice. If no one answers both times, you can arrange a third delivery date or pick it up at a Post Office.

Orders placed after 12:00 p.m. on a business day will leave our premises on the following business day. If you place your order during a weekend, public holiday or a day when we are closed, the order will leave our premises on the following business day.

During Christmas and sales, delivery times may be longer due to a higher volume of shipments. This depends solely on the logistics company and CYCLO is not responsible.

We reserve the right to change the delivery conditions in case of public holidays, staff vacations or special campaigns. In these cases, the client will always be notified in advance.

Shipments to the Canary Islands, Ceuta, and Melilla

Shipping to Canarias, Ceuta, and Melilla are carried out by Correos with a cost of € 9.50.

Delivery times may vary due to special tax conditions of Canary Islands, Ceuta, and Melilla. We will contact you at all times to provide you with the tracking number.

Pick-up point in Madrid

You also have the option of our Pick-up point in Madrid. Only for those clients who choose to pick it up in Madrid.

Once the order is ready, an email will be sent to the client indicating that the order is ready to pick up.

The address of CYCLO offices is:

CYCLO SOSTENIBLE SL

c/San Máximo 31, planta 4, local 10

28041 Madrid

Ph: +34 91 821 69 15

Email: ayuda@ilovecyclo.com

Opening hours: M-F 10:00 - 14:00

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In the event that someone comes to pick it up for the client, it is necessary to send an email with data of the authorized person to ayuda@ilovecyclo.com  

The office is only a pick-up point, any questions or queries, please contact CYCLO. 

In the case of customers outside Madrid who have requested pick-up in Madrid by mistake, they will receive an email with instructions to pay for the shipping costs. The order will not be sent until the total shipping cost is paid.

International Shipping

European Union

Currently, we only ship to member countries of the European Union. *:

  • DHL Express: estimated delivery time of 24 to 48 hours with a cost of € 10.50. This premium service allows you to choose your most convenient delivery time; a neighbor can receive the package for you if you are not home; it can be stored during vacations; you can request to pick it up at a collection point, change the shipping address or request a different delivery day.

For more information about this service, please check the general delivery service conditions that you will find below.

* Member Countries of the European Union: Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lituania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Czech Republic, Rumania, and Sweden.

All prices include 10 or 21% VAT current in Spain.

General terms of delivery service

Once the order leaves our premises, CYCLO Menstruación Sostenible is not responsible for the dialogue between the logistics company and the customer. However, CYCLO SOSTENIBLE SL will always try to mediate between them if there is any problem with the shipment.

DHL and Correos Express

In the event that the customer has placed their order through DHL or Correos Express, and if the company returned it because the storage time established between DHL or Correos Express and the customer has been expired, the client must pay for the new shipping cost through cash on delivery.

Error when ordering

In the event that the client makes a mistake when placing the order, such as incorrect size or quantity, they can send us an email immediately after placing the order so that our team manages the change before the order has left our premises.

If we do not receive a notification immediately afterward and if the order has left our premises, the responsibility lies entirely with the client and CYCLO SOSTENIBLE SL will not be held responsible for any return, refund or exchange.

For any questions please contact us via email ayuda@ilovecyclo.com 

Returns and exchange

Exchange or return of our products is only allowed in case of being defective.

Currently, we do not manage any return of our products from social media, so if this is your case, we would appreciate it if you could send us an email to   info@ilovecyclo.com or directly through our website.

Cloth pads

If cloth pads are defective, contact us through our e-mail ayuda@ilovecyclo.com indicating order number, product, and photos where we can see the defect/fault.

We only accept defective exchanges within a period of 3 months after the purchase of cloth pads.

CYCLO SOSTENIBLE SL will contact you as soon as possible indicating the protocol to follow for the exchange in case it is considered appropriate.

Menstrual Panties

CYCLO SOSTENIBLE SL is not responsible for errors in the operation or defects of the product COCORO menstrual panties.

However, CYCLO will act as an intermediary between COCORO and the affected client to expedite the return process.

Depending on the defect, COCORO can request up to about 3 months of product use before accepting its return to check if there is actually a defect. Please keep that in mind when placing your order.

CYCLO heat packs

If heat packs are defective, contact us through our email ayuda@ilovecyclo.com  indicating order number, product, and photos where we can see the defect/fault.

We only accept defective exchanges within a period of 3 months after the purchase of heat packs.

CYCLO SOSTENIBLE SL will contact you as soon as possible indicating the protocol to follow for the exchange in case it is considered appropriate.

For any questions please contact us via email ayuda@ilovecyclo.com

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